Key Technology Introduces RemoteMD 2.0 for Optical Sorters
RemoteMD 2.0 remote support service for Key Technology optical sorting equipment is now available. Key service technicians can use RemoteMD to securely connect to a customer’s sorter for real-time remote monitoring and technical support.
With the addition of quarterly status reports and round-the-clock call center support, RemoteMD 2.0 helps maximize equipment performance to safeguard food safety and guarantee product quality while boosting machine up-time and cutting down on maintenance expenses.
“The worldwide labor shortage has made technology experts difficult for food processors to hire and retain. With fewer skilled employees at our customers’ facilities, we’ve identified ways we can help fill the gaps. Leveraging RemoteMD, we can take many machine maintenance tasks off the customer’s plate and improve their ROI by minimizing repair time and costs and reducing the chance of product recalls. When a food processor chooses a Key sorting system, we aren’t just providing them with a machine – we’re building a partnership that lasts the life of the system,” Jack Lee, Duravant Group President – Food Sorting and Handling Solutions, mentioned.
RemoteMD creates a secure two-way remote connection and gives a Key service professional comprehensive details about the state and health of the system. The specialist evaluates the software and hardware conditions and finds areas for improvement that could assist the client in increasing system uptime and performance. RemoteMD makes it easier to distribute and install software updates and patches as necessary.
“If a customer needs technical support, RemoteMD reduces the likelihood an on-site service technician is required since many issues can be diagnosed and corrected remotely by Key. If an in-person service visit is necessary, a remote system audit can speed resolution by providing information about the system’s health and identifying parts needed before the technician’s arrival. 24/7 call center support is available for troubleshooting urgent issues, while non-urgent issues are handled during regular business hours,” according to a recent press release.
RemoteMD is available as a standalone service or as part of more comprehensive service packages. Customers who are operating their equipment only a few months of the year can choose a seasonal RemoteMD plan that’s active for a specific period. When customers bring new workers on board or want to deepen the skill set of current operators, RemoteMD enables interactive remote training courses on the sorting system.
RemoteMD is compatible with Key’s VERYX, COMPASS, OCULUS, Manta, Optyx, and Tegra optical sorting systems as well as the ADR and ADR EXOS automatic defect removal systems. It can be installed on new systems and retrofitted on equipment in the field. RemoteMD is compatible with multiple best-in-class connectivity solutions.
