Raytec Vision recently introduced its remote technical assistance system called RayAction. The service provides customers with remote technical support on installed machines, thus enabling efficient technical assistance service both to its operators present all over the world, and directly to the customer to monitor the performance and solve any problems on the machines installed.

Raytec has created an electronic device called RayMote that allows communication between any Raytec Vision machine and its technical support to grant rapid and effective remote assistance. Thanks to this device, already present on over 700 machines, the sorters or inspectors connect to the company network via cable or Wi-Fi, through a secured connection, and, together with an operator present at the machine, it is possible to adjust the vision parameters, regulate recipes, run diagnostics, retrieve statistical and performance data.

Another novelty is the possibility of receiving assistance using any smartphone with an APP that allows the transmission of machine images directly to the Raytec operators in order to get an immediate overview of the problems encountered.