Sormac Expands Field Service in the UK and Ireland
To improve field service support throughout the UK and Ireland, Sormac Ltd. recently announced a strategic relationship with Protec Automation Ltd. Customers will gain from improved technical support, quicker response times, and more service availability thanks to this partnership.
“We are delighted to have the Protec team as our field service partner. Their extensive expertise in technical support and installation within the food industry will significantly enhance our on-site service capabilities. Our customers will benefit from a more widely available and responsive support network,” Sean Martin, Managing Director of Sormac Ltd., mentioned.
Sormac Ltd. will continue to provide first-line support via phone, email, and remote access from our sales and service unit in Bury St Edmunds, supported by the central Sormac service staff in Venlo, the Netherlands, in addition to this expanded field service expansion.
Protec Automation Ltd. has been a trusted name in the food industry for over 30 years, specializing in bespoke control and automation solutions.
As part of this partnership, Protec’s field service experts will undergo comprehensive training on the Sormac processing portfolio, becoming certified service partners.
This collaboration enhances our ability to provide reliable, high-quality support to Sormac’s customers, helping to reduce downtime and optimize food processing operations.
