The tna Remote Assist, a Virtual Commissioning, Training and Troubleshooting Service
Using the latest Microsoft mixed reality technology, tna’s experts can guide the company’s customers through even the most complex commissioning projects or system repairs, quickly and efficiently.
“Whatever the challenge, wherever you are in the world, our experts are here to help,” said the tna’s specialists in a recent announcement.
The “tna Remote Assist” digital support service enables immediate access to tna’s global expertise. Powered by the Microsoft HoloLens 2, the new product allows users to connect directly with technicians, share what they see in real-time, and receive precise instructions.
“From installation, testing and commissioning, to fault finding, troubleshooting, factory acceptance tests, and user acceptance tests, users can access tailored support remotely,” explained the tna’s experts.
According to a recent company release, from now on there is “no need to wait for in-person installation, service or training”. Thanks to the “tna Remote Assist”, the visits minimizes downtime, maximizes production and avoids project delays, save costs incurred by in-person visits, offer real-time assistance and support, and remote access to a wide range of solutions with the help of multiple experts at the same time.
“What you can achieve – remote diagnosis, remote troubleshooting, remote commissioning, software and firmware updates, configuration tune-ups, and consulting factory acceptance tests and more, ” is the firm promise of the developing company.